Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Mystake, we believe gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Only gamble with money you can afford to lose, and always set strict limits on what you spend.

Remember: the house always has an edge. Casino games are designed for entertainment purposes, and the odds favour the operator in the long term.

Age Verification

Gambling is only legal for individuals aged 18 years and over in the United Kingdom. We are committed to protecting minors and preventing underage gambling. If you are under 18, you must not use Mystake or any other gambling platform.

By accessing this service, you confirm that you are at least 18 years of age and meet all legal requirements in your jurisdiction.

Warning Signs of Problem Gambling

Please be aware of the following warning signs. If you recognise any of these in your own behaviour, seek help immediately:

• Chasing losses: Gambling more to recover money you've lost
• Loss of control: Unable to stop gambling or stick to set limits
• Hiding gambling: Keeping your gambling secret from family or friends
• Neglecting responsibilities: Missing work, school, or family obligations due to gambling
• Increased stakes: Needing to gamble with larger amounts to feel excitement
• Mood changes: Becoming irritable or anxious when unable to gamble
• Financial problems: Borrowing money or getting into debt to fund gambling
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
• Using gambling to escape: Gambling to cope with stress, anxiety, or depression
• Relationship strain: Gambling causing conflict with loved ones

Self-Help Tools & Safety Features

Mystake provides several tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose within a specified timeframe
• Session Time Limits: Limit how long you can play in a single session
• Reality Checks: Receive reminders during play about how long you've been gambling and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic

If you decide to use self-exclusion, you will not be able to open a new account with Mystake during the exclusion period. Please contact our support team for assistance in implementing these tools.

Support Organisations & Resources

If you or someone you know is struggling with gambling, please reach out to one of these organisations:

United Kingdom

• GamCare — Free and confidential support for problem gambling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24 hours, 7 days a week)
• GamStop — National Self-Exclusion Scheme for Great Britain
  www.gamstop.co.uk
  Allows you to self-exclude from all licensed online gambling operators in the UK
• Gamblers Anonymous — Peer-support fellowship
  www.gamblersanonymous.org.uk
  Telephone: 020 7584 7000
• National Problem Gambling Clinic — NHS specialist treatment service
  cnwl.nhs.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help, Reach Out Today

Problem gambling can happen to anyone. Seeking help is a sign of strength, not weakness. If you recognise problem gambling in yourself or a loved one, do not hesitate to contact one of the support organisations listed above.

You are not alone, and help is available 24 hours a day, 7 days a week.

For immediate assistance, contact GamCare on 0808 8020 133 (free and confidential).

Our Commitment to Responsible Gaming

Mystake is committed to promoting responsible gaming practices. We work in partnership with leading support organisations to ensure our players have access to help and resources whenever they need them. All of our staff are trained in responsible gaming awareness.

For more information about Mystake's responsible gaming policies, please contact our customer support team or review our full Terms and Conditions.